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Products Disabled Due to Plan Limits

Jason Chance
Updated

DPD regularly audits product slot and disk space usage for all plans.  If your plan is found to exceed the number of products or the amount of disk space available to your plan then DPD will automatically deactivate products to bring you back within your chosen plan's limits.

Possible reasons for your products to be deactivated for plan limits:

  1. Your paid DPD subscription has lapsed.   This will result in all your products being deactivated.

  2. You downgraded to a smaller product plan, but your total product size exceeds the size limit for that plan.   For example:

    You have 10 products but downgrade to a 5 product plan.  This will result in 5 products being deactivated.

    You have 1.2GB of product files but downgrade to a 20 product plan, which has 1GB of available product space.  This will result in however many products need to be deactivated to bring you below the 1GB limit for your new plan

To correct the issue you can do a number of things:

If your DPD subscription has lapsed, create a new paid DPD subscription. To do this:

  1. Log in to your DPD account
  2. Go to Profile > Subscription in the top menu
  3. Select a new plan with the product space and slots you need and sign up for a new plan

If you downgraded to a lower plan and do not have enough space or slots, you can do one of the following:

Upgrade to a new plan.  To do this:

  1. Log in to your DPD account
  2. Go to Profile > Subscription in the top menu
  3. Select a new plan with the product space and slots you need and upgrade.

Archive / Delete products you no longer wish to sell to reactivate products that have been deactivated.  To do this:

  1. Log in to your DPD account
  2. Click on Products in the left menu and find the products you no longer wish to sell
  3. Click on the Details link for the products you wish to deactivate
  4. Click on Delete on the top menu to archive and remove the product
  5. Return to the product list and your product will be reactivated.

If you have upgraded your plan or deleted other products to bring back any products that were disabled you will need to log out of your DPD account and log back in to have your dashboard update and bring back those disabled products.

If you have any questions about your plan, plan limits, product deactivation, or the product audit process please contact DPD support.

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